Frequently asked questions to help you buy a voucher, a gift box or an item - CONTINENTAL REIMS
Are gift boxes sent immediately after purchase?
Your Continental Reims gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home, directly from our official store continental-reims.secretbox.fr.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website continental-reims.secretbox.fr. For an in-store purchase, the establishment is located in the heart of Reims, just steps away from the Central Station and the Notre-Dame de Reims Cathedral.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our site continental-reims.secretbox.fr.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at our location when placing your order. Digital delivery is immediate, while the gift pouch version is shipped to your home. Enjoy the unique experience offered by our establishment continental-reims.secretbox.fr.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different beneficiaries at continental-reims.secretbox.fr. Each box will be personalized according to your wishes, with the possibility to choose from our different experiences, such as a tea time or glasses of champagne.
How do I create a group fund and invite people?
To create a kitty and offer a gift box from Continental Reims, select the dedicated option during your purchase. You can then invite participants by email or via a shareable link. The beneficiaries can book their dates directly with the establishment at continental-reims.secretbox.fr.
How can I choose the amount for a gift card?
To offer a Continental Reims gift voucher, you can choose from the predetermined amounts of the available gift sets. Select the one that fits your budget and customize your gift set as you wish, directly on continental-reims.secretbox.fr.
How can I log in to my account?
To access your account on continental-reims.secretbox.fr, go to the login page and enter your credentials. If you have lost your password, use the reset option available on the page.
How can I empty my cart?
To empty your cart on continental-reims.secretbox.fr, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time to offer different experiences at Continental Reims. All the boxes will be included in your order and you can customize them as you wish on continental-reims.secretbox.fr.
How do I remove a gift box from my cart?
To remove a gift box from your cart on continental-reims.secretbox.fr, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer a gift box from Continental Reims, select your box from our options, such as a tea time or two glasses of champagne, add it to your cart and customize it with a message. You will immediately receive a digital gift box, with the possibility of obtaining a pocket version at your home, for a relaxing and well-being experience at our establishment continental-reims.secretbox.fr.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate and let the recipient choose from the experiences offered by the Continental Reims, such as a tea time, glasses of champagne, or a stay, for a custom experience at our establishment continental-reims.secretbox.fr.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can take advantage of the immediate sending of your box in digital format or receive a gift pouch version at your home, with continental-reims.secretbox.fr.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours for continental-reims.secretbox.fr.
Is the gift box customer service reachable by phone?
The customer service of continental-reims.secretbox.fr is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also send us an email or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website continental-reims.secretbox.fr. Log in with the credentials provided at the time of purchase to access all the necessary information.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about the gift boxes. The chat opening hours are indicated on the contact page of our establishment continental-reims.secretbox.fr.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service for any questions regarding your Continental Reims gift box. Useful information about using your gift box is available directly on our site continental-reims.secretbox.fr.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at Continental Reims. You will find information on booking your dates and discovering our services, such as our tea time or champagne glasses, at our establishment continental-reims.secretbox.fr.
Is spa access included in my gift box?
Access to the spa is not mentioned among the services included in the Continental Reims gift boxes. To fully enjoy your stay, you can explore the other experiences offered by our establishment continental-reims.secretbox.fr.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box from Continental Reims enjoys the same services as other customers, subject to the conditions of the establishment continental-reims.secretbox.fr.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the details there to fully enjoy your experience at Continental Reims continental-reims.secretbox.fr.
Is parking included in my gift box?
Parking is not included in the Continental Reims gift boxes. Please check the specific conditions of your box to confirm this information, continental-reims.secretbox.fr.
Is breakfast included in my gift box?
Breakfast is not included in the Continental Reims gift boxes. To fully enjoy your stay, you can savor a tea time or a glass of champagne at our establishment continental-reims.secretbox.fr.
Is special attention given to the recipient of a gift box?
Continental Reims pays special attention to gift box beneficiaries, with tailored services such as a tea time or champagne glasses in our panoramic bar. The terms are specified upon reservation at our establishment continental-reims.secretbox.fr.
Is a welcome drink included in my gift box?
Your gift box for the Continental Reims includes a welcome drink in our panoramic bar, where you can enjoy the unique atmosphere of our establishment continental-reims.secretbox.fr.
Should we bring towels to the Spa?
The towels are provided by the Continental Reims establishment. You can enjoy your relaxation time without having to worry about it, at our continental-reims.secretbox.fr establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Choose and customize your gift boxes directly on our website continental-reims.secretbox.fr.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. At continental-reims.secretbox.fr, digital delivery is immediate, and a gift pouch version is available at your home.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at continental-reims.secretbox.fr.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for employee committees, with preferential rates and customization options tailored to your needs, at our establishment continental-reims.secretbox.fr.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update the details online on your account or by providing us with your order number. The lucky recipient can then book their stay or experience dates at Continental Reims continental-reims.secretbox.fr.
How can I leave a review for my gift box?
To share your feedback on your experience with your gift box, log in to your customer account on our website continental-reims.secretbox.fr. You can leave your impressions and comments about your stay or service there.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at our establishment continental-reims.secretbox.fr.
Is there a dress code for the gift box?
The Continental Reims in Reims does not enforce a strict dress code, but appropriate attire is recommended to fully enjoy the gastronomic experience and the elegant setting of the establishment continental-reims.secretbox.fr.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by our establishment continental-reims.secretbox.fr.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at our establishment continental-reims.secretbox.fr. The beneficiary can then choose the dates that suit them to discover our hotel, our restaurant, or our lounge.
How can one access the hotel from the airport?
To access the Continental Reims hotel from the airport, you can easily get there by taxi or public transportation. The establishment is located in the heart of Reims, just a stone's throw from the Central Station, making it easy to travel from the airport continental-reims.secretbox.fr.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is available at our establishment continental-reims.secretbox.fr, located in the heart of Reims and designed to comfortably accommodate all our visitors.
Are pets allowed in the establishment?
The Continental Reims establishment accepts pets under specific conditions. To fully enjoy your stay with your pet, it is advisable to check the terms directly with the establishment at continental-reims.secretbox.fr.
Where can I find the menus?
The menus are available on the detailed sheet of each box or directly on the website of the Continental Reims establishment. There you will find a selection of services, such as a tea time or champagne glasses, to enjoy in a historical and design setting continental-reims.secretbox.fr.
What are the hours of operation?
The opening hours of Continental Reims vary depending on the services. For your tea time or the tasting of two glasses of champagne, you can enjoy these relaxing moments during the opening hours of the panoramic bar and the lounge. This information is available on the establishment's website continental-reims.secretbox.fr.
Is there parking available near the establishment?
The Continental Reims, located in the heart of the City of Sacres, has several parking options nearby. You can easily park your vehicle to fully enjoy your experience at our establishment continental-reims.secretbox.fr.
What are the delivery methods for gift boxes/vouchers?
The Continental Reims gift boxes are available in digital version sent by email or in a gift pouch delivered to your home. You can choose the delivery method that suits you best when placing your order on continental-reims.secretbox.fr.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose immediate delivery in digital format or receive a gift pouch version at your home at continental-reims.secretbox.fr.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for gastronomic and accommodation experiences at the Continental Reims. Beneficiaries can enjoy services such as stays, bistro moments, or tea times at our establishment continental-reims.secretbox.fr.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical format to offer a unique experience at Continental Reims. The gift pouch version will be sent to your home, and the lucky recipient can book their dates directly with the establishment at continental-reims.secretbox.fr.
Is the box presented in a neat packaging?
Our Continental Reims gift boxes are carefully wrapped to offer an elegant and neat presentation, ready to be given. You can choose between an immediate digital delivery or a gift pouch version at your home, for an optimal shopping and receiving experience. continental-reims.secretbox.fr.
Is the gift box available in a digital format (e-gift box)?
You can offer a Continental Reims gift box in digital format. This allows you to send it immediately via email to the person of your choice, who can then book their stay or experience dates at continental-reims.secretbox.fr.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on continental-reims.secretbox.fr. The box will be sent to the address of your choice, with shipping costs varying according to the establishment's conditions.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes from our establishment continental-reims.secretbox.fr. Delivery fees and times vary depending on the destination.
What are the delivery times for gift boxes by mail?
The delivery times for your gift boxes by post are 2 to 3 business days for delivery to mainland France. You will receive a digital version immediately after your purchase, and a gift pouch will be sent to your home within 48 hours at continental-reims.secretbox.fr.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order for an immediate digital delivery or a gift pouch version at home, with continental-reims.secretbox.fr.
Is express delivery available?
The delivery of your gift box can be immediate in digital format. You can also choose a gift pouch version delivered to your home, with continental-reims.secretbox.fr.
How can I track my order?
You can track your order by logging into your account on our website continental-reims.secretbox.fr. The lucky recipient can then book their dates directly with our establishment.
Can I receive my gift box by email or mail?
You can receive your Continental Reims gift box by email or by mail according to your preference. The digital format is sent immediately, and a gift envelope version can be delivered to your home at continental-reims.secretbox.fr.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 2 to 5 business days from the date of dispatch. You will receive a digital version immediately after your purchase, and the physical gift pouch will be shipped within this timeframe. Take advantage of this offer at continental-reims.secretbox.fr.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at the Continental Reims, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment continental-reims.secretbox.fr.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of the Continental Reims establishment. You can enjoy your box to discover our tea time, taste two glasses of champagne in our panoramic bar, or book a night in our hotel in the heart of Reims continental-reims.secretbox.fr.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the Continental Reims establishment. You can choose from our various services, such as a tea time or a champagne tasting, to fully enjoy your experience in our hotel-restaurant continental-reims.secretbox.fr.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment continental-reims.secretbox.fr.
Can I modify my reservation made with a gift box?
The modification of your reservation made with a gift box from Continental Reims depends on the availability and reservation conditions of the establishment continental-reims.secretbox.fr.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified during your booking at Continental Reims continental-reims.secretbox.fr.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment continental-reims.secretbox.fr.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift voucher for the Continental Reims. However, you can use it to book an experience at our establishment continental-reims.secretbox.fr.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, Continental Reims offers special gift boxes. You can find these offers online on our website continental-reims.secretbox.fr.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends. Discover our selection to find the perfect offer, customizable to your liking at continental-reims.secretbox.fr.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by continental-reims.secretbox.fr are official and guaranteed without intermediaries, providing you with authentic experiences directly from the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the Continental Reims establishment, but we invite you to check the specific conditions for any particularities at continental-reims.secretbox.fr.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services are possible according to the availability and conditions of the establishment continental-reims.secretbox.fr.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from Continental Reims. You benefit from the best rate by purchasing directly from the establishment continental-reims.secretbox.fr.
Is online payment secure?
The online payment for your gift box on continental-reims.secretbox.fr is secure, ensuring the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not offered at the moment. At continental-reims.secretbox.fr, you can pay for your gift box by credit card, bank transfer, or PayPal depending on the options available during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at the Continental Reims. Each box allows you to enjoy an overnight stay, a meal, or an activity at our establishment, located in the heart of the City of Sacres. You will thus be able to discover our hotel, our restaurant, and our lounge, in a historic setting with continental design. continental-reims.secretbox.fr.
Is it possible to pay in installments?
The pay-in-installments option is not mentioned as being available for the gift boxes at Continental Reims continental-reims.secretbox.fr.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon your order on continental-reims.secretbox.fr.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at continental-reims.secretbox.fr.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for the Continental Reims gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction at continental-reims.secretbox.fr.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on continental-reims.secretbox.fr. The terms and conditions for booking and using your gift box are specified at the time of purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes at continental-reims.secretbox.fr.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase at continental-reims.secretbox.fr. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment continental-reims.secretbox.fr.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box on continental-reims.secretbox.fr. Check its validity and usage in the terms and conditions of our official store.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, we accept payments by credit card, PayPal, and bank transfer. You get the best rate by purchasing directly from our establishment continental-reims.secretbox.fr.
Do you accept vacation checks?
Le Continental Reims accepts vacation checks for the purchase of your gift boxes, according to the establishment's conditions. You can take advantage of this payment option with ease when placing your order on continental-reims.secretbox.fr.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at our establishment continental-reims.secretbox.fr.
Can we add options to your gift box offers?
The gift boxes from Continental Reims can be personalized according to your wishes. You can choose from different experiences, such as a tea time or two glasses of champagne, and benefit from immediate digital delivery or a gift pouch version at home. The options vary depending on the boxes, with advantageous rates and secure payment directly with the establishment continental-reims.secretbox.fr.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging option for your online order to send a gift box by mail. Select the option that suits you to enhance your gift at continental-reims.secretbox.fr.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Choose and customize your box according to your preferences directly in our official store continental-reims.secretbox.fr.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. The refund depends on the conditions of the establishment continental-reims.secretbox.fr.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The gift box can be sent in digital format immediately or as a gift pouch to your home for in-person delivery at continental-reims.secretbox.fr.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at continental-reims.secretbox.fr.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the establishment continental-reims.secretbox.fr.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a Continental Reims gift box, as it is a service. The gift box is non-exchangeable and non-refundable, in accordance with the general terms and conditions of continental-reims.secretbox.fr.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of our establishment continental-reims.secretbox.fr.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue allows for a quick processing of your request according to the conditions of the establishment continental-reims.secretbox.fr.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of sale of Continental Reims. These conditions are specified at the time of purchase and on the gift box description page of continental-reims.secretbox.fr.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before the expiration date, it can no longer be used. We recommend checking the terms of use of your gift box to find out about any extension options offered by our establishment continental-reims.secretbox.fr.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the establishment continental-reims.secretbox.fr.
How can I redeem the cashback?
To use your gift fund, follow the instructions provided with your gift box. You can book your dates directly with the Continental Reims hotel, where the gift fund is valid as a gift card or voucher, in our establishment continental-reims.secretbox.fr.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At continental-reims.secretbox.fr, you benefit from secure payment and immediate sending of your box in digital format.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Continental Reims are neither exchangeable nor refundable. The terms and conditions of purchase and use are specified during the order on our website continental-reims.secretbox.fr.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the Continental Reims gift boxes. Check the available dates during your reservation at our establishment continental-reims.secretbox.fr.
Is booking with a gift box subject to availability?
The reservation with a gift box from Continental Reims is subject to the availability of our establishment continental-reims.secretbox.fr. We recommend booking as soon as possible to guarantee your experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account on continental-reims.secretbox.fr, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Continental Reims, you will need the number indicated on it. This number is essential to validate your reservation at our establishment continental-reims.secretbox.fr.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the Continental Reims establishment. You can enjoy our services such as tea time or two glasses of champagne in our panoramic bar, according to your wishes and our availability continental-reims.secretbox.fr.
Can I use my gift box on holidays?
The use of your gift box at Continental Reims may vary depending on holidays. For more information, please consult the general terms and conditions of your gift box at continental-reims.secretbox.fr.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box from Continental Reims depend on the availability of the establishment. The beneficiary can book their dates directly with the hotel at continental-reims.secretbox.fr.
Can I book online with my gift voucher?
The reservation with a gift box is made directly with the Continental Reims hotel, located in the heart of the Cité des Sacres, just steps away from the Central Station and the Notre-Dame de Reims Cathedral continental-reims.secretbox.fr.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible according to the availability conditions of our establishment continental-reims.secretbox.fr.
Can I make a reservation by email with my gift box?
Booking with a gift box is subject to availability and the conditions of the establishment continental-reims.secretbox.fr.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment continental-reims.secretbox.fr. This modification is possible without additional fees, subject to availability.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Continental Reims. Any additional charges or options, such as drinks or additional services, are at your expense. The establishment's conditions are available on continental-reims.secretbox.fr.
Is my gift box personalized?
Your gift box for the Continental Reims is nominative and personalized with the recipient's name. It is valid for unique experiences such as a tea time or a champagne tasting at our establishment continental-reims.secretbox.fr.
Can my gift box be used all at once?
Yes, your gift box for the Continental Reims establishment can be used in a single instance. You can book your dates directly with the hotel to enjoy your experience, according to the conditions specified at the time of purchase continental-reims.secretbox.fr.
Is my gift box valid in multiple establishments of a group?
Your Continental Reims gift box is valid in our establishment located in the heart of the City of Sacres, just steps away from the Central Station and the Notre-Dame Cathedral of Reims. There, you can enjoy our gastronomic services, accommodation, co-working, and relaxation in a historic setting with design decor. To discover all of our offers, explore our website continental-reims.secretbox.fr.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within the Continental Reims establishment, located in the heart of the City of Sacres. You can thus fully enjoy the gastronomic and relaxation experience offered by our hotel-restaurant, continental-reims.secretbox.fr.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the establishment continental-reims.secretbox.fr.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. You can book your dates at the Continental Reims establishment according to your preferences and enjoy the unique experience it offers continental-reims.secretbox.fr.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your gift box according to the conditions of the establishment continental-reims.secretbox.fr. The terms are specified on your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the Continental Reims hotel, you may be asked to present an ID to validate your reservation made with a continental-reims.secretbox.fr gift box.
Do you accept pets?
The presence of pets in our establishment continental-reims.secretbox.fr depends on the reservation conditions. We invite you to check this information when booking your stay or experience.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website continental-reims.secretbox.fr. The reservation conditions are specific to each box and are detailed at the time of purchase. The lucky recipient can choose their stay or experience dates according to the establishment's availability.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can place an order as a guest, directly on continental-reims.secretbox.fr.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in several installments, depending on the availability at the continental-reims.secretbox.fr establishment.
What are the check-in and check-out times?
The check-in and check-out times at Continental Reims are usually set from 3 PM for check-in and until 12 PM for check-out. These hours may vary depending on the type of gift box chosen. To fully enjoy your stay at our establishment continental-reims.secretbox.fr.
What services are included in a gift certificate?
The services included in a Continental Reims gift voucher depend on the chosen box set. You can enjoy gourmet moments such as a tea time or two glasses of champagne in our panoramic bar, or even a stay at our establishment continental-reims.secretbox.fr.
What is the difference between a gift box and a free amount voucher?
With a gift box, you benefit from a choice among predefined experiences such as an overnight stay, a meal, or a tea time at the Continental Reims. On the other hand, a voucher with a free amount allows you to pay for a service up to the chosen amount, directly at our establishment continental-reims.secretbox.fr.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website continental-reims.secretbox.fr. We advise you to read them carefully before making your purchase to fully enjoy your experience at Continental Reims.
How do I use a gift box during booking?
To book with your gift box, simply provide your unique code when scheduling your appointment at Continental Reims. Specific conditions are detailed at the time of purchase on our website continental-reims.secretbox.fr.
Can the gift box be transferred to a third party?
The Continental Reims gift box can be given to a third party. You can specify the beneficiary during the order or customize the box according to your wishes, with a home gift pouch version, at our establishment continental-reims.secretbox.fr.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Continental Reims gift box depends on the establishment's conditions. The validity is specified at the time of purchase, on our website continental-reims.secretbox.fr.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment continental-reims.secretbox.fr.
What is the validity period of a gift box?
The Continental Reims gift boxes are valid for 1 year from the date of purchase. This duration allows the recipient to fully enjoy the experience offered by our establishment continental-reims.secretbox.fr.
Are children allowed?
The Continental Reims hotel-restaurant accepts children, but it is advisable to check the specific conditions upon booking for a stay suited to your family continental-reims.secretbox.fr.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance unfortunately cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment continental-reims.secretbox.fr.
Is the spa access private?
Access to the spa at the Continental Reims hotel depends on the conditions of the gift box chosen. You will be able to enjoy this moment of relaxation in our establishment continental-reims.secretbox.fr.
What types of gift boxes do you offer?
We offer gift boxes for unique experiences at Continental Reims, such as tea times, champagne tastings, or stays in our historic hotel. You can choose from our favorite gift boxes to offer an exceptional moment to your loved ones, directly from continental-reims.secretbox.fr.